Avaal Support Desk

Help & Support regarding Avaal Software

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Phone Support
Phone Support
Quick and easy support method

If you require urgent support, please contact our toll-free support line. Remote Support
Remote Support
Let an Avaal Support Rep connect to your computer

Experiencing an issue with our software? Click here and follow the instructions. Submit a Ticket
Report a Problem
Submit a ticket and resolve an issue

Found a bug or an error on our software or website? Report it to our staff and we will take care of it.

Knowledgebase

Avaal Support Desk


Welcome to Avaal's support desk. If you have any issues or questions regarding our software, below you will find our knowledge base containing any known issues & frequently asked questions. If you cannot find a solution below, please sign up to report your problem.




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How to
  • How to split a trip?
    In Dispatch board, click an open trip and click Split Trip. It will ask you for a new stop with date and time. Fill in the date and time and hit OK to confirm.
  • How to join two or more trips?
    To consolidate two or more trips, click on Consolidate button in dispatch board. A new window will pop up. Choose the trips you want to consolidate and click OK. A new trip will all chosen trips consolidated will be created.
  • How to prefix an Order or trip number with alphabets?
    To prefix and Order or trip, click Set up and choose Company Settings. Choose the company name and click Edit button. Fill in the desired alphabets under Trip Prefix and Order Prefix. Please note that you can add up to five characters as prefix.
  • How to edit Truck, trailer and Customer information?
    Usually, one cannot edit Truck, trailer and customer information with regular login. You need to login with an administrator account to make any changes.
  • How to pay Truck Owner?
    To pay a truck owner, you need to get into Accounting and choose Driver/Carrier Settlement. Create a driver/carrier settlement and then get into Accounting and choose Payments to add or deduct truck owner’s expenses.