7050 Weston Road
Unit 300 Vaughan, ON L4L 8G7
Welcome to Avaal's support desk. If you have any issues or questions regarding our software, below you will find our knowledge base containing any known issues & frequently asked questions. If you cannot find a solution below, please sign up to report your problem.
In Dispatch board, click an open trip and click Split Trip. It will ask you for a new stop with date and time. Fill in the date and time and hit OK to confirm.
To consolidate two or more trips, click on Consolidate button in dispatch board. A new window will pop up. Choose the trips you want to consolidate and click OK. A new trip will all chosen trips consolidated will be created.
To prefix and Order or trip, click Set up and choose Company Settings. Choose the company name and click Edit button. Fill in the desired alphabets under Trip Prefix and Order Prefix. Please note that you can add up to five characters as prefix.
Usually, one cannot edit Truck, trailer and customer information with regular login. You need to login with an administrator account to make any changes.
To pay a truck owner, you need to get into Accounting and choose Driver/Carrier Settlement. Create a driver/carrier settlement and then get into Accounting and choose Payments to add or deduct truck owner’s expenses.
Customs Border Protection (CBP) now requires all carriers to submit electronic manifests through their Automated Commercial Environment (ACE). Avaal's e-Manifest is certified by the U.S CBP after undergoing an extensive and rigorous testing process to ensure compatibility.
Avaal's e-Manifest software is custom tailored to meet your requirements and provides the greatest level of flexibility and ease-of-use in the market. Whether you are a single operator or a multi-national corporation, Avaal has an e-Manifest plan to suit your needs.
Yes, Ace e-manifest is mandatory to cross US border. The driver should have an Entry number before he/she crosses the US border, otherwise customs can fine the driver for not submitting an electronic manifest.
No, PAPS sticker is not mandatory on the papers but there must be a SCAC code and number under which a customs broker can clear your shipment.
Yes, PARS sticker is mandatory on the papers.
You need to use as many PAPS stickers as there are shippers or consignees or invoices. For example, if you have 2 shippers and one consignee then you need to put 2 PAPS stickers on invoices. If there is 1 shipper and 2 consignees even then you need to put 2 PAPS sticker on invoices.
There can be various reasons for a rejected manifest. The most common reason is reusing a previous used PAPS number. You need to put a new PAPS number to resolve this.
Other main reasons can be driver, truck, trailer, port code or time of arrival information entered incorrectly.
If a truck plate number is changed, then you need to change it into Avaal e-manifest system and the customs system as well.
You can call Avaal and let our representative change the truck plate numbers on the customs system.
If a shipment value is under $200 then it can be created under Section 321. Broker doesn't need to provide an entry number for this kind of shipments and thus need not to send to broker.
To create a shipment under Section 321, click Create new Shipment. Under shipment type, choose Section 321 and create the rest as regular shipment. Note that while entering description, it would ask for the shipment value.
To create a shipment like this, choose the manifest type as "Standard Manifest" and IIT as "IITs covered by Importer bond plus merchandise".
Yes, ACI has its own monthly plan to access Avaal e-Manifest Portal. For more information, visit our pricing for Avaal e-Manifest.
Avaal e-Manifest Portal is now fully featured to support ACI (Advance Commercial Information)! ACI will allow drivers to cross the border into Canada from the U.S. Avaal is in partnership with CBSA to integrate ACI according to their roll-out plan. This will allows companies to slowly accommodate themselves and take full advantage of ACI and maximize profits.
